Privacy Policy

This Privacy Policy ("Policy") explains how tranzyNote ("we", "us", or "our") collects, uses, and protects your information when you access our website, desktop application, AI meeting assistant, and related services (collectively, the "Services").

1. Scope and Applicability

This Policy applies when you:

• Visit the tranzyNote website
• Create an account or sign in
• Use AI meeting assistance features
• Upload documents, FAQs, or training materials
• Enable transcription features
• Purchase subscription or payment plans

This Policy does not apply to third-party services integrated with tranzyNote, including payment processors, authentication providers, or transcription APIs, which are governed by their own privacy policies.

2. Information We Collect

2.1 Information You Provide

Account Information:

• Name and email address
• Password (securely encrypted and hashed)
• Profile information (timezone, avatar, preferences)

Payment Information:

If you purchase a paid plan, payments are processed through secure third-party providers such as Stripe or Razorpay. We do not store complete credit card details on our servers.

Uploaded Documents:

tranzyNote allows you to upload documents, FAQs, resumes, job descriptions, and training materials to enable document-based AI responses during meetings.

Audio & Transcription Data:

• Microphone audio (your voice during meetings)
• System audio capture (optional, for meeting participant voices)
• Real-time transcription text generated from meeting audio

Support Requests:

If you contact our support team, we may collect your messages, issue details, and technical diagnostics to assist you.

2.2 Information Collected Automatically

• IP address and geolocation data
• Device type, operating system, and application version
• Browser type and version (for web features)
• Session activity logs and timestamps
• Usage analytics (features accessed, time spent, system performance)

We use analytics tools solely to improve service reliability, performance, and user experience.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide real-time AI assistance, transcription, meeting notes, and core features
• AI Processing: To analyze conversation context and provide relevant, accurate responses based on your documents
• Product Improvement: To enhance our AI models and service quality (using anonymized data only)
• Account Management: To manage your account, process payments, and handle billing
• Customer Support: To respond to your inquiries, troubleshoot issues, and provide assistance
• Security: To detect, prevent, and address fraud, security threats, and technical issues
• Communication: To send service updates, security alerts, and important notifications
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Data Security

We implement industry-leading security measures to protect your data:

4.1 Enterprise-Grade Infrastructure

Our infrastructure includes:

• SOC 2 Type II compliant data centers
• 24/7 security monitoring and incident response
• Regular security updates and patch management
• Data backup and disaster recovery procedures
• Isolated database environments for enhanced security

Disclaimer: While we implement robust security measures, no system is completely secure. You acknowledge that using online services involves inherent security risks.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following limited circumstances:

• Service Providers: With trusted third-party providers who assist in operating our services (e.g., cloud hosting, payment processing, transcription APIs), all bound by strict confidentiality agreements
• Legal Requirements: When required by law, court order, subpoena, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with advance notice to you)
• With Your Consent: When you explicitly authorize us to share your information
• Safety and Security: To protect the rights, property, or safety of tranzyNote, our users, or the public

Important: We never share your meeting audio, transcripts, or uploaded documents with third parties for advertising or marketing purposes.

6. Cookies and Tracking Technologies

Our website uses cookies to:

• Maintain secure login sessions and authentication
• Remember your preferences and settings
• Analyze website traffic and performance
• Improve user experience and service delivery

You may disable cookies through your browser settings, but some features may not function properly. For more information, please review our Cookie Policy.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Data Portability: Request a copy of your data in a machine-readable format
• Opt-Out: Opt out of marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances
• Object: Object to processing of your personal data for specific purposes

To exercise any of these rights, please contact us at all@darshix.com. We will respond to your request within 30 days.

8. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy:

• Active Accounts: Data is retained while your account remains active
• Meeting Data: Audio recordings and transcripts are retained according to your plan (typically 30-90 days), with options to extend retention or delete data earlier
• After Account Closure: Most data is deleted within 30 days of account closure, except where required by law or for legitimate business purposes
• Anonymized Data: We may retain anonymized, aggregated data indefinitely for analytical purposes
• Legal Obligations: Some data may be retained longer to comply with legal, regulatory, or contractual requirements

9. Children's Privacy

tranzyNote is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child, please contact us immediately at all@darshix.com, and we will delete such information promptly.

10. International Data Transfers

tranzyNote may process data in the United States or other jurisdictions where our infrastructure providers operate. If you are located in the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, your information may be transferred to countries with different data protection standards.

We ensure appropriate safeguards are in place for international data transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for certain countries
• Your explicit consent where required

GDPR Rights: European users may exercise their rights under the General Data Protection Regulation (GDPR) by contacting us.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

We will respond to your inquiry within 1 days.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification for significant changes
• Displaying a prominent notice on our website

Your continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

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